Return & Refund Policy

At Hos Store, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted. Please read this policy carefully before initiating a return.

🔄 Return Eligibility

  • Customers may request a return within 7 days of receiving their order.

  • The return request period begins on the day the order is marked as delivered by the carrier.

  • Items returned after the 7-day return window may not be eligible for a refund.

🔁 Exchange Policy

  • Exchanges are accepted within 10 days from the date the customer receives the product.

  • Exchanges are subject to product availability.

  • If the requested replacement item is unavailable, a refund may be issued instead.

📦 Conditions for Returns & Exchanges

To be eligible for a return or exchange, items must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition

  • The item must be returned in original packaging, including all accessories, manuals, and inserts

  • The item must not show signs of wear, damage, or misuse

  • Proof of purchase (order number or receipt) must be provided

Hos Store reserves the right to refuse returns that do not meet these conditions.

🚫 Non-Returnable Items

Certain items may not be eligible for return or exchange, including but not limited to:

  • Items damaged due to customer misuse

  • Items returned outside the allowed return or exchange timeframe

  • Items marked as final sale (if applicable)

📝 How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support team within the eligible timeframe

  2. Provide your order number, full name, and reason for return or exchange

  3. Wait for return authorization and instructions from our support team

  4. Ship the item back following the provided instructions

Returns sent without prior authorization may not be accepted.

💰 Refund Policy

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method used at checkout.

  • Customers can expect to receive their refund within 5–10 business days after refund approval.

  • Refund processing times may vary depending on your bank or payment provider.

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

  • Original shipping fees (if any) are non-refundable.

❗ Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Please contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

  • We will review the issue and provide a replacement or refund if applicable

⏳ Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment provider first

  • Contact your bank or card issuer, as processing times may vary

  • If the issue persists, contact our support team for assistance

📞 Customer Support

For all return, exchange, or refund inquiries, please contact us:

Hos Store
📞 Phone: 941-555-34242
📧 Email: contact@alverio.store
📍 Address:
6518 Midnight Pass Road #315
Sarasota, FL 34242
United States

Our customer support team typically responds within 24–48 business hours.

📄 Policy Updates

Hos Store reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page and will take effect immediately.