FAQ
Below are answers to some of the most common questions. If you need further assistance, feel free to contact us.
🛒 Ordering
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and complete checkout using our secure payment system.
Q: Can I cancel or change my order?
A: Orders may only be modified or canceled before processing begins.
🚚 Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States.
Q: Do you ship internationally?
A: No, we currently ship only within the U.S.
Q: How long does delivery take?
A:
-
Processing time: 3–4 business days
-
Shipping time: 5–6 business days
Delivery times are estimates and may vary.
🔄 Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 7 days of receiving your order.
Q: Do you offer exchanges?
A: Yes, exchanges are accepted within 10 days of delivery.
Q: When will I receive my refund?
A: Approved refunds are processed within 5–10 business days.
📦 Order Issues
Q: What if my item arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery with photos, and we will assist you promptly.
💳 Payments & Security
Q: Is my payment information secure?
A: Yes. All payments are processed through secure, encrypted third-party providers.
📞 Customer Support
Q: How can I contact Hos Store?
A:
📞 Phone: 941-555-34242
📧 Email: contact@alverio.store